Thank you very much for choosing Tewaycell. We guarantee that all Tewaycell products are strictly tested by our quality inspector before delivery. If you have any questions after receiving the products, please contact us by email service@tewaycell.com.
Return Policy
We have a 14-day return policy, which means you’ll have 14 days to request a return after receiving your item. After you email us to apply for a return, we will reply to you in 24 hours.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase when applying for a return.
Shipping Cost
The shipping cost for returning the products will be borne by Tewaycell or the customer by following situations.
When Tewaycell Pays For Return Shipping
Tewaycell will pay for the cost of return shipping if the reason for the return was the result of OUR error.
Examples of instances may include:
Item arrived defective and cannot be fixed with a replacement part.
We shipped out the wrong item.
We shipped it to the wrong address.
We shipped a duplicate order.
Item malfunctioned and cannot be repaired within the 14-day return period. (The customer should install and operate the item properly per the product manual instruction.)
IMPORTANT
For items that arrive damaged or are defective, the customer MUST provide videos or photos to support the claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to provide videos or photos of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back.
If a customer claims an item is defective/damaged, the customer must provide a proof prior to return, with no exceptions.
If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item if the customer finds that to be the easier solution so you don’t have to ship a large bulky item back.
Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund within 5 workdays.
When the Customer Pays For Return Shipping
In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer. Fees vary by region.
Tewaycell will provide the pre-paid return shipping labels to the customer and the shipping cost for returning the products will be deducted from the refund.
It is important to note that any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs.
After the 14day returns period, customers may use the Tewaycell Warranty Policy for repairs if the item is faulty or malfunctioning. Please refer to the Tewaycell Warranty Policy for details.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
In this case, the customer is responsible for the return shipping costs and handling fees. Right of Withdrawal>>
Return Address
As we have warehouses in different places to receive the return products, please contact Tewaycell customer service by email (service@tewaycell.com) to obtain the return address.
Refund Policy
Customers can return and then refund a product for up to 14 days from the date received it. Please retain your receipt or proof of purchase; all returns must comply with the policy outlined above.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the customer will be automatically refunded on the original payment method within 5 workdays. Please remember it can take some time for the payment bank or credit card company to process and post the refund too.
Cancellation of order
Customers may cancel their order if it actually has not been shipped within 24 hours; however, for orders shipping from the European warehouse, please contact customer service first:
Due to time zone differences, tracking number updates for orders from the European warehouse are typically delayed by 1–2 business days. Therefore, if you want to cancel an order for a product shipping from the European warehouse within that 24-hour window, you must still verify with customer service whether the order has actually been shipped.
For orders shipped from China and pay by PayPal, Tewaycell generally sends out your orders within 5-10 business days（Postponed to the next business day if it falls on a public holiday）. The actual logistics update is subject to the logistics number time provided by the freight forwarding company. If you want to cancel the order, you can apply to the customer service within 1-2 days after placing the order. If it exceeds 2 days and the product has not been shipped, if you apply to cancel the order, you will be charged a 5% production and operation fee.
If your order is paid by credit card(not PayPal), due to the handling fee charged by the third-party bank, if you use this payment method and cancel the order, you will need to bear the additional payment and refund fees, that is, total 10% handling fee.
To cancel the unshipped order, please contact us in advance via service@tewaycell.com.
Price Protection Policy:
At our company, we strive to offer our customers the best value for their money. However, we understand that prices may fluctuate due to market conditions or promotional activities. Therefore, we have implemented a Price Protection Policy to ensure transparency and fairness in our pricing practices.
Uner this policy, we do not guarantee price protection for our products. If the price of a purchased product decreases after the purchase, we do not offer refunds or exchanges based on the price difference. It is important to note that this policy applies to all customers, regardless of the purchase ddate.
In the event that a customer wishes to return or exchange a product, they will be responsible for covering the shipping costs associated with the return or exchange. This ensures that the customer bears the expenses related to the decision to return or exchange the product due to a price drop.
Furthermore, our Price Protection Policy only applies to products that have not been used or tampered with. We cannot accept returns or exchanges for products that have been opened, used, or damaged in any way. This policy is in place to maintain the quality and integrity of our products and to ensure a fair and consistent experience for all customers.
We appreciate your understanding regarding our Price Protection Policy. If you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you and provide the best possible service.
More Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at service@tewaycell.com.